How cancellations and refunds work for consultations, wallet and digital services. (For physical products, see our Shop Returns and Shipping policies.)
Last updated: 8 June 2026
This policy covers online consultations, wallet recharges, reports and other digital services. For physical products bought in our shop, please see the Shop Returns & Replacement Policy and the Shipping & Delivery Policy.
Money you add to your Astro Logics wallet is a prepaid credit to use consultations, reports and other paid services on the Platform. Wallet recharges are non-refundable and cannot be withdrawn as cash, except where required by law or expressly stated below. Unused balance stays in your wallet for future use.
We want every consultation to go smoothly. If you face a genuine problem - for example a technical failure on our side, a dropped/failed call, the astrologer not responding, or being charged for a session that did not take place - raise it with us within 24 hours of the session and we will review it. Where we find the issue was on our side, we will credit the affected amount back to your wallet, or refund it to your original payment method, at our discretion.
Goodwill refunds are not available merely because you disagree with, or are dissatisfied by, an astrologer's opinion or prediction - astrology is a matter of interpretation and outcomes are not guaranteed.
Paid reports, PDFs and other digital deliverables are non-refundable once generated/delivered, since they are personalised and consumed on delivery. If a report fails to generate due to a technical error, contact us and we will re-deliver it or refund it.
Approved refunds are issued to your Astro Logics wallet or, where applicable, back to the original payment method via Razorpay. Refunds to the original method typically reflect within 5-7 business days after approval, depending on your bank/provider. If the original instrument is no longer valid, we will arrange an alternative such as a wallet credit or bank transfer.
If you have an issue, please contact us first - we will help. Raising a chargeback without contacting us may lead to temporary suspension of your account pending resolution.
If your account is closed (by you, or by us for a policy breach), any remaining wallet balance may be refunded at our discretion, net of amounts already used and any charges or dues, and subject to verification and applicable law.
This website (astrologics.in) and the "Astro Logics" brand are owned and operated by Brainguru Technologies ("Astro Logics", "Company", "we", "us", "our").
Astro Logics provides astrological guidance for personal insight and well-being. It is not a substitute for professional medical, legal, financial, psychological or other licensed advice. You are responsible for the decisions you take.